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Retail Security Guards & Store Detectives

In the retail industry, minimising stock losses whilst still providing a friendly and safe environment for shoppers can be a real challenge. A challenge we at High Tech Security understand. Our Store Detectives & Retail Security Guards are trained to the highest levels, enabling them to deal with any situation which may arise during the course of the day. Their training covers topics such as customer care and social skills, fire safety, health and safety, dealing with incidents and emergencies, communication and reporting, as well as retail duties, patrolling, searching, crowd control and use of technology.

Retail Security Guard / Store Detective

The presence of our retail security guards, smartly dressed in the company uniform (or the customers uniform of choice), works as a crucial deterrent, warning off any would-be thieves. Customers also feel safer knowing there are retail security guards on duty while they shop, thus boosting confidence in the store. Undercover store detectives play a vital role in combating shop-lifting, especially in larger stores, and our store detectives can also complete in-store loss prevention checks, helping to further reduce losses to the customers hard-earned profits.

Our Retail Security Guard team will visit your premises for an initial site inspection and a report will be drawn up, identifying any health and safety and security risks. Assignment instructions will then be formulated in consultation with the customer, and the retail security guard or store detective will be given on-site training using these instructions. The assignment instructions will give details of the location and description of the property, the agreed means of access, emergency procedures and communications, frequency of calls to the Control Room, record keeping, etc. thus ensuring a smooth, efficient service. Our Retail Security Guards and Store Detectives carry mobile radios as well as mobile phones, and will report in to the control room every hour.

We continually review the requirements of our customer and adapt to meet those needs, thus providing a flexible service, tailor-made to suit.

Key Services

High Street Store Detective
  • Theft prevention
  • Help and assistance to shoppers
  • Civil arrest procedures and police liaison
  • Crowd control
  • First Aid and fire safety
  • Confrontation management

Total Security Solutions

In store crime can be addressed most effectively using a combination of manned and electronic survey services. As part of our bespoke security service, we can provide control room personnel, remote surveillance services or supply, install and maintain CCTV and access control systems.